Why should I use TechWe Solutions to create my website?
Maybe you created your own website and the design didn't turn out quite how you anticipated, or you have an outdated website that needs to be updated but you don't want to spend a lot. For us, quality and good service do not have to be expensive. We are committed to helping small businesses and have long standing success and many happy clients.

Will you really design my site for free?
 Yes! Each project starts with a **free design demo** so you can see our work before paying. Once you approve the design, we’ll implement any final changes and complete your website.

What’s included in the monthly website service fee?
 The monthly service fee includes hosting, SSL certificate, ongoing maintenance and support for our clients to ensure that their websites remain up-to-date and functioning properly. This can include things like updating content, fixing any bugs or issues that arise, and making sure that the website is compatible with the latest web standards and technologies.

What platform will my new site be built on?
 We build our sites on a proprietary website building platform that only digital agencies have access to and is specifically designed for building small business websites. We use Rackspace and AWS to provide reliable, rock-solid hosting and all of our sites include an SSL Certificate and are loaded on a 256-bit encrypted https: connection for added security.

Will my website look good on smartphones?
 Yes. All of the websites we design are built to be responsive, meaning that they will automatically adjust to fit the screen size of any device. This ensures that your website will look great and be easy to use on desktop computers, laptops, tablets, and smartphones.

Do you offer SEO optimization as part of your services?
Yes, we offer SEO optimization as part of our website design and development services. This includes optimizing the content and structure of your website to improve its visibility and ranking in search engine results pages.

Can I use my domain from my previous site?
 Yes. It is generally possible to use a domain from your previous site for your new website as long as you still own it. Depending on your hosting provider, there may be a process or fee for transferring your domain to a new website. Our team will be happy to assist you.

Do you work with clients outside of my area?
 Yes, while our firm is located in South Windsor, we happily work with clients all over the country. Any communication can be done via phone, email or even a virtual meeting if necessary.

What kind of IT support do you provide?
 We provide comprehensive IT support for **personal users and small businesses**, including:
   * Computer & device troubleshooting
   * Network setup & security
   * Virus & malware removal
   * Email & cloud services setup
   * Backup & disaster recovery solutions

Do you offer remote IT support?
 Yes. Many issues can be resolved **remotely**, saving you time and reducing costs. For problems that require hands-on work, we also offer on-site support where feasible.

How quickly can you respond to IT issues?
 We offer **fast response times** for both urgent and routine support requests. Response time depends on your service plan, but our goal is always to minimize downtime.

Can you help set up my network and Wi-Fi?
Absolutely. We set up secure, reliable networks for home or small business environments, including Wi-Fi optimization, router configuration, and network security.

Do you provide ongoing IT maintenance?
 Yes. Our monthly IT support plans include:
    * System monitoring
    * Software updates
    * Security patches
    * Backup verification
  This proactive approach prevents problems before they disrupt your business.

Can you assist with cloud services and email?
 Yes. We support cloud tools like **Google Workspace** and **Microsoft 365**, including setup, integration, and ongoing management for small businesses and personal use.

How do your IT support plans work?
 We offer **one-time setup fees** for initial configuration and **monthly service plans** for ongoing support. This ensures your technology remains secure, updated, and efficient without surprise costs.

Do you support both Windows and Mac devices?
 Yes. Our team is experienced with **Windows PCs, Macs, and laptops**, as well as mobile devices, printers, and other peripherals.

What if I have an urgent IT issue outside normal hours?
 We provide **priority support options** for urgent problems. Contact us to learn about emergency response availability as part of your IT support plan.